Shipping & Delivery Policy

1. Shipping & Delivery Overview

At Axvoro BD, we understand that prompt and secure delivery is essential to an exceptional shopping experience. We deliver our premium clothing line across all 64 districts and all upazilas/thanas of Bangladesh.

Through our strategic logistics partnerships with Steadfast Courier, BD Courier, Pathao, and RedX, we provide reliable doorstep delivery, nationwide Cash on Delivery (COD), and real-time consignment tracking for every package.

2. Delivery Zones, Shipping Rates & Estimated Timelines

Our shipping charges and delivery timeframes are structured transparently based on your geographic location in Bangladesh:

| Delivery Zone | Districts Covered | Delivery Charge | Estimated Delivery Time | | :--- | :--- | :--- | :--- | | Inside Dhaka | Dhaka Metropolitan City Area | TK. 60 | 1 – 2 Business Days | | Sub-Dhaka / Dhaka Outskirts | Gazipur, Narayanganj | TK. 100 | 2 – 3 Business Days | | Outside Dhaka | All other 61 Districts across Bangladesh | TK. 130 | 3 – 5 Business Days |

Note: Delivery times are calculated from the day your parcel is dispatched from our fulfillment hub, excluding national public holidays or severe weather interruptions.

3. Order Verification & Confirmation

To ensure smooth delivery and minimize logistics returns, every order undergoes a prompt verification process:

1. •Automated Order Placement: As soon as you complete checkout, you receive an automated SMS and email confirmation with your unique Order ID.
2. •Customer Verification (When Needed): For first-time customers, cash on delivery orders, or high-value packages, our Bogura customer care desk may place a quick verification phone call or send a confirmation WhatsApp message to verify the shipping address.
3. •Dispatch Notification: Once verified, your order status updates to PROCESSING, and our warehouse team packs your garment in custom protective packaging.

4. Cash on Delivery (COD) & Payment Policies

Axvoro BD offers nationwide Cash on Delivery across Bangladesh:

• •No Advance Fee for Standard Orders: You can pay the total order amount in cash directly to the courier delivery rider upon receiving your parcel.
• •Prepayment Options: You can also pay electronically during checkout via bKash, Nagad, or Credit/Debit Cards (Mastercard, Visa) through SSLCommerz for contactless delivery.
• •Parcel Inspection Policy: We encourage customers to inspect the outer packaging in front of the courier delivery rider before signing for the delivery. If the parcel appears damaged, wet, or previously opened, please do not accept it and notify our support hotline immediately.

5. Real-Time Courier Tracking

Every parcel dispatched by Axvoro BD receives an official courier consignment tracking number:

• •Tracking via SMS: As soon as Steadfast Courier or BD Courier scans your parcel, you will receive an SMS with your tracking code and a direct tracking link.
• •Tracking via Account: You can log in to your Axvoro Account and visit My Orders to view live status updates such as Pending, Processing, Shipped, and Delivered.
• •Support Assistance: If you need assistance locating your package, our team can check the courier dispatch logs and provide real-time updates within minutes.

6. Delivery Attempts & Failed Deliveries

Our courier partners follow a structured delivery protocol:

• •Two Delivery Attempts: The courier delivery officer will attempt to deliver your parcel up to two (2) times. They will call your mobile number prior to visiting your address.
• •Local Hub Holding Period: If you are temporarily unreachable or unavailable during the first attempt, your parcel will be held at your local district/thana courier hub for 24 to 48 hours. You can arrange a re-delivery or collect it from the hub directly.
• •Accurate Contact Information: Please ensure your mobile phone number is active and reachable during the estimated delivery window. Axvoro BD is not responsible for delays caused by incorrect phone numbers or incomplete addresses provided during checkout.

7. Packaging & Garment Quality Protection

We take tremendous pride in garment presentation and quality control:

• •Garment Steam Inspection: Each shirt, t-shirt, panjabi, polo, dress, or pants is inspected for loose threads and fabric integrity before packing.
• •Moisture-Resistant Inner Poly: Garments are neatly folded and sealed in branded, dust-proof, moisture-resistant Axvoro poly bags.
• •Heavy-Duty Courier Mailer: The package is placed inside a tamper-evident outer courier envelope to ensure it arrives in pristine, store-fresh condition.

8. Bulk Orders & Custom Shipping

For corporate orders, event apparel, or wholesale inquiries requiring special logistics handling or cargo transport outside standard courier weight limits:

• •Contact our Bogura commercial desk directly at hello.axvoro@gmail.com.
• •Custom delivery terms, dedicated freight arrangements, and discounted shipping rates are available for bulk buyers.

9. Shipping Inquiries & Hotline

If your package has not arrived within the estimated delivery timeline, or if you need to update delivery instructions for the courier rider, contact our team immediately:

• •Hotline: +880 1795-550789 (01795-550789)
• •WhatsApp Support: Available 7 days a week, 10:00 AM – 10:00 PM BST
• •Email: hello.axvoro@gmail.com
• •Fulfillment Hub: Axvoro BD, Uposhohor, Sadar, Bogura, Bangladesh