AXVORO
Axvoro BD • Legal & Data Protection

Privacy Policy

How Axvoro BD collects, safeguards, and respects your personal information across all browsing, ordering, and delivery channels in Bangladesh.

Effective: October 2026Version: v2.45 min read
256-Bit
End-to-End Encryption
TLS 1.3 secured checkout and transactions
0%
Data Selling
We never sell your data to external advertisers
100%
Compliant Security
Aligned with Bangladesh ICT Act & e-Commerce rules

1. Introduction & Overview

Welcome to Axvoro BD ("Axvoro", "we", "our", or "us"). We are an authentic Bangladeshi clothing and fashion lifestyle brand headquartered in Uposhohor, Sadar, Bogura, Bangladesh. We are committed to protecting your personal information and respecting your privacy whenever you browse our online store, place an order, or interact with our digital platforms.

This Privacy Policy explains in detail how we collect, use, disclose, protect, and handle your personal data when you visit axvoro.com (and associated domains), use our services, or purchase our apparel. Our practices adhere to the Information and Communication Technology (ICT) Act, 2006 (as amended), the Cyber Security Act, 2023, the Digital Commerce Operation Guidelines 2021 issued by the Ministry of Commerce of Bangladesh, and international data privacy benchmarks.

Our Privacy Commitment

At Axvoro BD, we treat your personal information with the same care and respect that we put into every garment we create. We will never sell, rent, or trade your personal data to third-party advertisers or data brokers.

2. Information We Collect

To process your orders, ship apparel across Bangladesh, and deliver an exceptional shopping experience, we collect specific categories of information:

A. Information You Provide Directly

  • •Contact & Identity Details: Full name, mobile phone number (01XXXXXXXXX), and email address when you create an account, place a guest order, or contact customer care.
  • •Delivery & Shipping Address: Detailed street address, building/flat number, Thana or Upazila, District, and Division across all 64 districts of Bangladesh.
  • •Order & Transaction Details: Items purchased, size, color variant, quantity, invoice amount, coupon codes applied, and payment method selected (e.g., Cash on Delivery, bKash, Nagad, SSLCommerz).
  • •Customer Support Inquiries: Communication records, messages, photos submitted for size exchanges, and feedback sent via phone, email, WhatsApp, or our contact form.

B. Information Collected Automatically

  • •Device & Technical Data: IP address, browser type and version, device identifier, screen resolution, operating system, and internet service provider (ISP).
  • •Browsing & Interaction Data: Pages viewed, product categories browsed, time spent on pages, referral links, and search queries within our store.
  • •Session Cookies: Temporary session identifiers to remember items in your shopping cart, maintain login state, and ensure security.

C. Sensitive Payment Data (What We Do NOT Collect)

Zero Card or PIN Storage

Axvoro BD does NOT store or have access to your debit/credit card numbers, CVV codes, or bKash/Nagad PINs. All electronic payments are processed via PCI-DSS compliant payment gateways (SSLCommerz) and official MFS API integrations with end-to-end 256-bit encryption.

3. How We Use Your Information

We process your data only for legitimate business purposes and order execution:

  1. •Order Processing & Fulfillment: To verify orders, pack garments, print shipping labels, and coordinate parcel delivery to your doorstep.
  2. •Delivery & Courier Coordination: Sharing delivery addresses and phone numbers with our licensed courier partners (Steadfast Courier, BD Courier, Pathao, RedX) to execute delivery and collect Cash on Delivery (COD) amounts.
  3. •SMS & Service Notifications: Sending transactional SMS notifications with order confirmations, courier consignment tracking codes, and delivery OTPs.
  4. •Fraud Prevention & Security: Verifying phone numbers and running automated delivery success checks via courier history to protect our business against fraudulent orders and ensure parcel safety.
  5. •Customer Support & Returns: Managing size exchanges, returns, quality inspections, and refund disbursements.
  6. •Platform Improvements: Analyzing browsing trends to optimize site speed, mobile experience, inventory stocking, and catalog designs.
  7. •Marketing & Promotions (With Consent): Sending occasional updates regarding new seasonal collections, festive discounts (e.g., Eid, Puja, Winter collections), and exclusive vouchers. You can unsubscribe at any time.

4. How We Share Your Information

We share your data only with verified partners strictly necessary to complete your shopping transaction:

| Partner Type | Purpose | Information Shared | | :--- | :--- | :--- | | Logistics & Couriers (Steadfast, BD Courier, Pathao, RedX) | Doorstep delivery & COD cash collection | Name, phone number, delivery address, parcel value | | Payment Gateways (SSLCommerz, bKash, Nagad) | Online payment authorization & settlement | Transaction amount, order ID, masked customer identifier | | SMS Gateway Providers | Sending order updates & OTP verification | Mobile phone number & order reference code | | Cloud & Hosting Infrastructure | Secure server hosting & database storage | Encrypted account and order data |

Legal Disclosures

We may disclose personal information if required to do so by Bangladesh law or in good faith belief that such action is necessary to comply with legal processes served on Axvoro BD by law enforcement authorities.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience on our website:

  • •Essential Cookies: Necessary for the website to function. They keep you logged in, save your shopping bag items, and remember your shipping district selection.
  • •Performance & Analytics Cookies: Help us understand which apparel items are most popular and track site performance without identifying you personally.
  • •Preference Cookies: Remember your preferred language, currency display (BDT), and sizing preferences.

You can modify your browser settings to reject cookies; however, some features of our checkout and cart may not function properly without essential cookies enabled.

6. Data Security & Storage

Axvoro BD implements industry-standard administrative, technical, and physical safeguards:

  • •Encryption: All data transmitted between your browser and our servers is protected using Transport Layer Security (TLS 1.3 / SSL 256-bit).
  • •Database Protection: Databases are hosted behind secure firewalls, with restricted role-based administrative access and strict authentication controls.
  • •Data Retention: We retain your order history and account data as long as your account remains active or as required by commercial accounting and tax laws in Bangladesh.

7. Your Privacy Rights

As an Axvoro BD customer, you have complete control over your personal data:

  • •Access & Review: You can view your personal details, order records, and saved addresses anytime through your Account Dashboard.
  • •Correction & Update: You can update or correct inaccurate details directly from your profile or by contacting support.
  • •Account Deletion: You have the right to request the deletion of your account and associated personal data, subject to completed transactions and tax record obligations.
  • •Marketing Opt-Out: You can opt out of marketing communications by clicking unsubscribe links or replying to support.

8. Children's Privacy

Axvoro BD designs clothing for all ages, including our Kids' Collection. However, our digital store and checkout services are intended strictly for adults and individuals aged 18 or older. Minors may use our website only under the supervision of a parent or legal guardian.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our operational procedures, legal mandates, or new site capabilities. When changes occur, we will update the "Effective Date" at the top of this document. Continued use of our store after updates constitutes acceptance of the revised policy.

10. Contact Us & Grievance Redressal

If you have questions, feedback, or concerns regarding your privacy or data protection at Axvoro BD, our customer care and compliance team is ready to assist you:

  • •Business Name: Axvoro BD
  • •Address: Uposhohor, Sadar, Bogura, Bangladesh
  • •Hotline / Phone: +880 1795-550789 (01795-550789)
  • •Official Email: hello.axvoro@gmail.com
  • •Hours: Saturday – Friday, 10:00 AM – 10:00 PM BST
  • •Customer Support Portal: Contact Page

Axvoro BD Trust & Safety Commitment

Governed by the Consumers' Right Protection Act, 2009 & Ministry of Commerce E-Commerce Directives.

Contact Grievance Officer